FAQ

FAQ

You want to know more about our analog products and tablet products? On this page we answer your questions. Here you will find practical information about the process and function.

HOW TO MAKE A BOOKING?

You can easily book via our ticket store or with our booking form at the respective product or contact us personally via E-Mail or phone.

WHAT DO I GET FROM MY BOOKING AND WHEN?

On your chosen date you will receive

  • The desired game with about 50 varied stations in the 1st district and just as many tasks and experiences.
  • Tablets from the Vienna Puzzle Rallye
  • personal supervision during game explanation + conclusion,
  • event supervision (only in the section “EDUCATION”)
  • Rally hotline

After the rally we will send you a download link. Under this you will find the event statistics, as well as the photos and videos taken by the teams.

For an extra charge we will make personal certificates or even an instant evaluation + award ceremony for you

WHAT DO I GET FROM MY BOOKING AND WHEN?

On your chosen date you will receive

  • a game with game sheet and city map
  • personal support during the entire event (from game explanation to conclusion)
  • Rally hotline

After the rally we will send you to your address

  • Evaluation of the rally / group ranking
  • Personal certificates for all participants
  • Summary of the puzzle rally with pictures and solutions.

For an extra charge we will gladly make an immediate evaluation + award ceremony for you

CAN I CANCEL MY BOOKING?

Cancellation conditions of the Vienna Puzzle Rallye

a) Riddle rallies PRIVATE

For puzzle rallies in the private sector (categories Education, Adults, Fun & Action) the following conditions apply until further notice:

Booking via booking form, e-mail, telephone
Cancellation due to pandemic is also possible at short notice and free of charge.

Otherwise the following cancellation rules apply:

Cancellation up to the 15th day before the puzzle rally is possible informally (e-mail, phone call) and free of charge.
In case of cancellation from the 15th to the 4th day before the puzzle rally, the cancellation fee is 50% of the invoice amount or the total amount stated in the booking confirmation.
In case of cancellation from the 3rd day until the start of the rally, the cancellation fee is 100% of the invoice amount or the total amount stated in the booking confirmation.

All prices for the respective product can always be found in the latest price lists published on https://wiener-raetselrallye.at/en/.

Booking via Ticketshop

A refund of the invoice amount or parts thereof is not possible when booking via the ticket store. We will gladly issue a voucher for the invoice amount or the date of the rally can be postponed to a later date.

b) Riddle rallies BUSINESS

For all bookings of puzzle rallies in the business area, the following conditions apply until further notice:

From booking until 5 weeks before the event: 25% of the agreed total price or invoice amount.
Cancellation up to 2 weeks before the event: 50 % of the agreed total price or invoice amount.
Cancellation up to 3 days before the event: 75 % of the agreed total price or invoice amount.
Cancellation from the 3rd day until event / no event: 100 % of the agreed total price or invoice amount.

 

CAN I POSTPONE MY BOOKED RALLY?

The minor change of the start time by max. 1 hour is usually possible even at short notice. A postponement of the rally beyond this is possible free of charge up to one week before the date. After that we charge a rebooking fee of 15% of the invoice amount or the total amount stated in the booking confirmation.

WHAT DO I NEED?

Everything you need for playing you will get from the Vienna Riddle Rally.

HOW MANY PARTICIPANTS CAN PLAY AT THE SAME TIME?

We usually play the analog rallies to about 120 people. The participants are divided into groups. The optimal group size is 4 – 6 people per team.

The basic price always includes 15 players. This must be paid, but you can also play with fewer people.

If you are only a few participants (couples, family,…), we recommend our digital Rallyes . With these you can easily play on 1 or 2 of your own devices (tablet, smartphone).

 

HOW MANY PARTICIPANTS CAN PLAY AT THE SAME TIME?

You have to book at least 3 tablets. These 3 tablets can be played by up to 18 participants. We have a total of tablets for rallies with over 200 people.

WE ARE NOT A GROUP, BUT WE STILL WANT TO PLAY!

If you are only a few participants (couples, family,…), we recommend a product from Interactive Tours, a sister brand of the Vienna Riddle Rally.

Go to the homepage of Interactive Tours, buy the appropriate product and play on your own devices (tablet, smartphone) without any complications.

Go on an interactive and varied journey of discovery completely independently and flexibly – just like with the Vienna Riddle Rally.

IN WHICH LANGUAGES ARE THE RIDDLE RALLIES AVAILABLE?

Our rallies are available in English and German.

FOR WHOM IS THE RALLY MADE?

For all who would like to experience Vienna actively and playfully. Best at the age of 10 to 99 years! For Viennese or international guests – everyone gets the right rally with us.

WHAT ARE THE RALLY VARIENTS?

We have various rally variants on 2 barrier-free routes through downtown Vienna. A little easier for students, a little more challenging and adapted in difficulty for adults and international guests.

HOW DOES THE GAME WORK?

The game is designed in such a way that the teams always have to approach a GPS position in order to be able to open the task.

WHAT WILL I SEE ON THE RIDDLE RALLY (stations, course)?

For the rallies of the category “Education” and “Vienna Discoverer” you can choose between two courses:

Course 1 – Classic Vienna Riddle Rally:
Stephansplatz – Kärntnerstraße – Albertina – Burggarten – Palmenhaus – Schweizerhof – Innere Hofburg – Heldenplatz – Volksgarten – Rathaus – Burgtheater – Freyung – Kohlmarkt – Michaelerplatz – Graben – Stephansplatz.

Course 2 – The hidden Vienna:
Stephansplatz – Graben – Kohlmarkt – Michaelerplatz – Herrengasse – Freyung – Am Hof – Schulhof – Judenplatz – Hoher Markt – Ruprechtskirche – Fleischmarkt – Lugeck – Figlmüller-Passage – Stephansplatz.

Due to weather conditions (heat, rain, thunderstorms, strong winds, winter) we may change the route from course 1 to course 2 at short notice, as it is better protected and somewhat shorter. This will be done at short notice and in the interest of all concerned. We ask for your trust in this matter.

The rallies of the category “Vienna Connoisseur” will lead along course 2.

WHAT TASKS ARE IN THE GAME?

There are many different and varied tasks and experiences: Photos and videos, multiple choice, open questions, QR codes, augmented reality, creative tasks,…

HOW WILL THE RALLY BE SCORED?

The teams score points. The team with the most points wins. You will receive the event statistics as a download link after the rally.

FOR WHOM IS THE RALLY MADE?

For everyone from 12 to 99 years! Whether Viennese or international guests, everyone gets the right rally with us. Pupils are our biggest target group. Here we recommend the rally because of the guidelines on the duty of supervision from the 7th grade.

HOW DOES A RALLY WORK?

Meeting at the agreed starting point (standard: Lugeck), division of the groups, explanation of the devices and rules of the game, start of the tablet rally, end at the starting point.

WHAT IS THE SENSE OF THE GAME?

Experience and get to know the city center of Vienna in a playful way! The Vienna Riddle Rally is a great game with valuable historical content and interesting information about Vienna.

WHAT GAME COMPONENTS DOES THE RALLY ACTUALLY CONSIST OF?

The rally consists of 3 parts: riddle rally, knowledge quiz & photo quiz. The riddle rally is the main part of the game. On a given course (13 – 15 stations) questions have to be answered and tasks have to be fulfilled. Creative tasks are also included in the game.

HOW DOES A RALLY WORK?

Meeting point at the Stephansdom, division into groups. Distribution of the game documents, explanation of the rules of the game, start of the course away from the traffic routes in the center of Vienna. End again at the Stephansdom.

WHAT ABOUT BAD WEATHER?

Our riddle rallies basically take place in any weather and all year round. In winter or when it rains, we move to the subway station “Stephansplatz” for game explanation and conclusion. There it is warm, bright and dry. During the rally, the participants themselves must provide adequate clothing and equipment such as poncho, umbrella,….

HOW LONG DOES A RALLY TAKE?

Plan enough time – a whole morning or afternoon. In the summer months, evening rallies are also possible. The duration including game explanation and conclusion is about 2.5 hours.

WHEN DO I GET THE CERTIFICATE?

After the game, the records must be evaluated and the points determined. Only then the personal certificates can be created and sent. There is also the possibility of an immediate evaluation for an additional charge. Depending on the number of participants, we need between 30 minutes and 2 hours for this. We will be happy to hold an award ceremony with the presentation of certificates afterwards.

HOW WILL THE RALLY BE SCORED?

The rally is not on time, but on points! Everyone gets a personal certificate and a summary of the rally with photos and explanations.

DOES EVERYONE GET THE SAME CERTIFICATE?

No! We have different degrees of awards. We have peppy certificates for the young audience and honorable certificates in gold, silver, bronze for the adults.

CAN I KEEP THE RALLY DOCUMENTS AT THE END?

All documents are subject to copyright and will be collected again after the rally. Photographing, copying, editing, passing on and distribution are strictly prohibited and will be legally punished.

WHAT HAPPENS WHEN A DEVICE BREAKS DOWN?

We try to settle the matter with the client’s insurance company (school, company, institution). If this is not successful, the liability insurance of the person who caused the damage may be able to step in. In case this does not work out either, we will find a consensus.

WHAT ABOUT BAD WEATHER?

Our riddle rallies take place basically in any weather and all year round. Participants must provide adequate clothing and equipment such as poncho, umbrella,… themselves.

“COMFORT” TIPS FOR OUR OUTDOOR GAMES
  • Get comfortable shoes and appropriate clothing for the season.
  • Be careful, stay alert, especially in traffic.
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