Cancellation conditions of the Vienna Puzzle Rallye
a) Riddle rallies PRIVATE
For puzzle rallies in the private sector (categories Education, Adults, Fun & Action) the following conditions apply until further notice:
Booking via booking form, e-mail, telephone
Cancellation due to pandemic is also possible at short notice and free of charge.
Otherwise the following cancellation rules apply:
Cancellation up to the 15th day before the puzzle rally is possible informally (e-mail, phone call) and free of charge.
In case of cancellation from the 15th to the 4th day before the puzzle rally, the cancellation fee is 50% of the invoice amount or the total amount stated in the booking confirmation.
In case of cancellation from the 3rd day until the start of the rally, the cancellation fee is 100% of the invoice amount or the total amount stated in the booking confirmation.
A refund of the invoice amount or parts thereof is not possible when booking via the ticket store. We will gladly issue a voucher for the invoice amount or the date of the rally can be postponed to a later date.
b) Riddle rallies BUSINESS
For all bookings of puzzle rallies in the business area, the following conditions apply until further notice:
From booking until 5 weeks before the event: 25% of the agreed total price or invoice amount.
Cancellation up to 2 weeks before the event: 50 % of the agreed total price or invoice amount.
Cancellation up to 3 days before the event: 75 % of the agreed total price or invoice amount.
Cancellation from the 3rd day until event / no event: 100 % of the agreed total price or invoice amount.
The minor change of the start time by max. 1 hour is usually possible even at short notice. A postponement of the rally beyond this is possible free of charge up to one week before the date. After that we charge a rebooking fee of 15% of the invoice amount or the total amount stated in the booking confirmation.
Due to weather conditions (heat, rain, thunderstorms, strong winds, winter) we may change the route from course 1 to course 2 at short notice, as it is better protected and somewhat shorter. This will be done at short notice and in the interest of all concerned. We ask for your trust in this matter.
The rallies of the category “Vienna Connoisseur” will lead along course 2.
For everyone from 12 to 99 years! Whether Viennese or international guests, everyone gets the right rally with us. Pupils are our biggest target group. Here we recommend the rally because of the guidelines on the duty of supervision from the 7th grade.
The rally consists of 3 parts: riddle rally, knowledge quiz & photo quiz. The riddle rally is the main part of the game. On a given course (13 – 15 stations) questions have to be answered and tasks have to be fulfilled. Creative tasks are also included in the game.
Meeting point at the Stephansdom, division into groups. Distribution of the game documents, explanation of the rules of the game, start of the course away from the traffic routes in the center of Vienna. End again at the Stephansdom.
Our riddle rallies basically take place in any weather and all year round. In winter or when it rains, we move to the subway station “Stephansplatz” for game explanation and conclusion. There it is warm, bright and dry. During the rally, the participants themselves must provide adequate clothing and equipment such as poncho, umbrella,….
After the game, the records must be evaluated and the points determined. Only then the personal certificates can be created and sent. There is also the possibility of an immediate evaluation for an additional charge. Depending on the number of participants, we need between 30 minutes and 2 hours for this. We will be happy to hold an award ceremony with the presentation of certificates afterwards.
We try to settle the matter with the client’s insurance company (school, company, institution). If this is not successful, the liability insurance of the person who caused the damage may be able to step in. In case this does not work out either, we will find a consensus.